I had used Fatou a few years ago, got excellent service and gave her a big tip. However, yesterday I turned up without an appointment, and there was a hand written scrawled note on the door saying back soon and to call. I did and kept getting cut off. I texted eventually and she replied saying she was in a meeting! I said I'd wanted highlightes and would come tomorrow about 11. Got there at 10.15 and found no-one there. I called and she groggily told me she'd overslept! She then asked me what kind of hair I had (when I relayed this to my mum later I said I should have said I had goat hair!). She said she'd be there at 11.30 so I got there at 12 and 2 other people were there so had to wait an hour. After she'd dried my hair I asked her to use the straighteners on it. To say she did it so fast I resembled worzel gummage is an understatement. Not happy at all especially as it cost me 50 for the privilege. As another reviewer had said no apology or customer service. I will not be returning and suggest you think twice and a Canadian singer once said.
Great hair dresser ..just make sure you book in advance because the waiting time can be very long
Arrived at the time agreed for my appointment and Fayou was in the middle of another clients hair. After 15 mins Fatou advised me that she was running late and would be doing another clients hair before attending to mine. This meant I would have at least a 3 hour wait. No apology from Fatou at all. I even telephoned her to inform her that I was on my way, yet she never had the courtesy to let me know she would be late for my appointment. Appalling service and I would not recommend at all.Total disrespect for my time. AVOID AT ALL COSTS. NOT THE WAY TO RUN A BUSINESS - VERY UNPROFESSIONAL AND NO CUSTOMER CARE SHOWN.
Very good Hairdresser
After having a bad experience with a previous hairdresser I came to see fatou and I can honestly she was amazing not only was her customer service brilliant my hair is absolutely fantastic. I cannot recommend her highly enough. I am very fussy with my hair but I have never been more impressed with a hairdresser than fatou Go to this salon you will not be disappointed Thank you Fatou I will be back!!!!
Fatou's is a UK Hair Care based in Watford, East of England. Fatou's is located at 370 St Albans Rd, Watford WD24 7PQ, UK.
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